- I haven't received the order confirmation email.
Please check your email settings.
In our shop, other than the automatic email delivered immediately after ordering, we always send out an "Order Confirmation and Thank You" email within the next business day after you place your order.
When an order is placed, we send out an important information regarding payment etc.
so please contact us if you do not receive an email.
There have been customers reporting that the confirmation email or shipping email are returned from the destination server with an error when using free mail such as Hotmail, Yahoo mail and Gmail, or mobile phone email address.
We have especially been reported from the customers who use ezweb.
It seems that due to the email settings on the server side of ezweb, you may not be able to receive emails sent from addresses that have no harm.
So please check your email settings once again.
Please change the settings if necessary so that you can receive emails from
We apologize for the inconvenience, as the emails may be sorted to the "junk email folder".
If you do not receive the email, please contact us using the inquiry form or please contact us via phone.
- Is it possible to issue invoices and receipts?
Yes, it is possible.
Please enter the invoice or receipt request, the receipt address and the proviso on the message column.
We will send you a receipt together.
- Is it possible to change the arrival date, delivery address, etc.?
It may be possible to change depending on the preparation status of the product.
Please contact us by 15:00 on a business day before the scheduled shipping date.
No further changes can be made, so please contact us as soon as possible.
- Is it okay if the name of the orderer and the transfer holder are different?
Please be sure to contact us if the orderer and the transfer holder are different.
If you do not contact us, we will not be able to confirm your payment, which may delay shipping.
- Can I change the payment method?
It may be possible depending on the payment method. It is possible to change to cash on delivery (a separate fee is required), bank transfer, or postal transfer (transfer fee is borne by the customer). We cannot accept changes to credit card payments. If you wish to change it, we will cancel and re-order.
Canceling will be done by our side, so please contact us via email or phone.
- Will products be shipped separately if it includes items that take time to arrive?
In our shop, all items will be shipped together when you purchase multiple items at once.
Therefore, please order separately for products that are urgent.
- Q. Is it possible to return the product?
We accept returns if the product is damaged, has a quality defect, or if it was not as expected. Please contact us via phone or email within 7 days of arrival. If you return the product due to the last reason, you will be responsible for all shipping fee. Thank you for your understanding.
- Is it possible to change the length of a necklace or bracelet?
It is possible.
When ordering, please enter the desired length including the metal in the message column.
However if you want to extend the length, an additional fee will be charged, so please contact us in advance.
* If you want to shorten it, it is done for free.
- Does the silver part of the fastener (clasp) darken?
Since it is rhodium-processed, it is less likely to discolor.
- Is it possible to exchange products?
In the unlikely event that a defective product or a different product product has arrives,
we will promptly respond to returns and exchanges. Please contact us by email within 7 days after the item arrives with your "name", "product" and "reason for return/ exchange". If you wish to return or exchange the product due to personal preferance, please contact us via email with your "name", "product" and "reason for return/ exchange" within 7 days after the product arrives.
In the case of exchange/ return due to customer's preferance, all cost for shipping and various fees will be borne by the customer.
The same applies even if the shipping fee was free.
Please note that if we cannot confirm your product to arrive within 7 days of contacting us, we will not be able to accept your request.
In either case, we will get back to you with information on the return method and procedure.
- What should I do after using the jewelry?
After removing it, wipe off any sweat or oil with a soft cloth before storing it in the case.
- Is it possible to deliver the purchased item directly to the address of the recipient (gift shipping)?
Yes. It is possible.
There is a procedure to ask for the delivery address when ordering, so please fill it out before ordering.
Please be assured that we do not enclose a delivery note, etc. that describes the price of the ordered product.
Wrapping is not performed even if the delivery address is different unless it is specified.
If wrapping is necessary, please specify when ordering.
- When will I receive if I order now?
It depends on the product. Please refer to each product page for the estimated shipping schedule.
- Q. Where is the delivery company and what is the delivery method?
The delivery company will be Yamato Transport. We will deliver it by either home delivery service or "Neko-Pos".
- How will the product arrive?
We will put the purchased item in a case with cushioning material, and then carefully pack and deliver it.
* For "Neko-Pos" delivery, simple packaging may be used due to thickness restrictions.
- Is it possible to ship overseas?
Yes, we also accept overseas shipments.
It will be shipped by international parcel. Shipping costs vary depending on the region and the product weight.
We will contact you via email after confirming your order.
However, shipping may not be possible or the shipping fee may change depending on the region. Thank you for your understanding.
- How can I get points?
Please register as a member.
5% of the purchase price will be given to you as points.
The points awarded can be used at both stores and online shops.
- When will points be awarded? What is the expiration date?
Points will be awarded when the product is shipped from our shop.
1 point = 1 yen and can be used for subsequent shopping.
The expiration date is 2 years from the date of the last point given.
The limited-time points will expire at the designated expiration date.
You can also check your points on My Page.
- I don't know how to write a review. (Temporary or deleted)
You can fill in from the purchase history on My Page.
In addition, there is a column "Write a review" near the shopping cart button of the purchased product, so you can also fill in from there.
Please feel free to contact us if you are having trouble.
- Why are the prices different even though they are the same pearls?
Hanadama pearls guarantee a certain level of quality, and not all Hanadama pearls are of the same quality.
The ones with better quality are more expensive.
- Is it possible to change the length of the Hanadama Pearl Necklace?
The length can be changed. It is free if you want to shorten it.
At the top of the shopping cart on the product page, there is a pull-down for changing the length.
Please select that and place an order.
If you can't find the length you want, please enter the desired length as "● cm metal included" in the remarks column of the order form.
- Can I requst a specific color?
We will do our best to meet your request as much as possible.
Please note in the comment section "Something with a strong pink color" or "Something with less pinkness" etc. when ordering.
Since pearls are naturally made, there are all different.
Therefore, it may be difficult to answer your request, but we will deliver the one that is the closest in stock.
If you are looking for a white color with less pinkness, we also recommend purchasing colorless Hanadama pearls.
- Can pink tinted pearls (Hanadama) be used for mourning seats such as funerals?
You can use it for sure.
Select tinted or colorless according to the color you prefer.