Please check your email reception settings.
At our store, separate from the automatic email sent immediately after your order,
We always send a "Order Confirmation and Thank You" email by the next business day after you place your order.
When placing an order, we send important information regarding payment and other details,
If you have not received the email, please kindly contact our store.

(Note)
Customers using free email services such as Hotmail, Yahoo Mail, or Gmail,
Some customers using mobile email addresses have reported that emails from our store are not being delivered properly.
There may be cases where emails such as order confirmation or shipping notifications are returned as errors from the recipient's server when you contact us.

Also, especially from customers registered with ezweb, we have received many,
We have received reports that our emails are not being delivered.
It seems that even emails sent from addresses that are not problematic due to spam settings on the ezweb server side may sometimes not be received.
We apologize for the inconvenience, but please check your email settings,
Please configure your settings to allow emails from 【enwsp@wspcorp.jp】 to be received.
The email may have been sorted into your "Spam Folder," so we kindly ask you to check there.
Please kindly check once again.
If you have not received the email, we kindly ask you to contact us through the inquiry form or other means.
Please contact us by phone.
Tel: 0120-806-315

Yes, it is possible.
Please write in the communication field whether you would like a delivery note or a receipt, and also provide the name and description for the receipt.
We will include the receipt with your delivery.

Depending on the preparation status of the product, changes may be possible.
Please contact us by 3:00 PM on the business day before the scheduled shipping date.
Since no changes can be made after that, please contact us as soon as possible.

If the name of the person placing the order differs from the name on the bank transfer, please be sure to contact us.
If we do not receive your contact, we will be unable to confirm your payment, which may cause a delay in shipping.

Depending on the payment method, changes may be possible. It is possible to change to cash on delivery (additional fees apply), bank transfer, or postal transfer (transfer fees are borne by the customer). Changes to credit card payments cannot be accepted. If you wish to make a change, please cancel your order and place a new order.
Order cancellation will be processed by our store, so please contact us by email or phone.

At our store, if you purchase multiple items in a single order, we will ship them once all items are ready.
For made-to-order products, it may take some time for delivery, so please place separate orders for items you need urgently.

We accept returns for damaged or defective products, as well as for items that do not meet your expectations. Please contact us by phone or email within 7 days of arrival. For returns due to differences in image or expectations, you will be responsible for the round-trip shipping costs. Thank you for your understanding.

It is rhodium-plated, making it resistant to discoloration.

In the unlikely event that a defective product or an item different from the one you ordered arrives,
We will promptly handle returns and exchanges. Please contact us by email within 7 days of receiving the product with your "Name," "Product Name," and "Reason for Return/Exchange." Additionally, for returns or exchanges due to customer convenience, please also contact us by email within 7 days of receiving the product with your "Name," "Product Name," and "Reason for Return/Exchange."

In the case of exchanges or returns due to customer convenience, the actual cost of round-trip shipping and various fees will be borne by the customer.
This also applies to items with free shipping or when the purchase amount qualifies for free shipping.

Please note that if we cannot confirm receipt within 7 days of your contact, we will not be able to accept it.
In any case, we will get back to you with instructions on the return method and procedures.

After removing, please wipe off sweat and oil with a soft cloth before storing it in the case.

Yes, it is possible.
There is a procedure to ask for the delivery address at the time of order, so please fill it out and place your order.
Please be assured that, as a general rule, we do not include delivery notes or any documents stating the amount of the ordered products in the package.
Unless otherwise specified, gift wrapping is not provided even if the delivery address is different.
If you require gift wrapping, please select the wrapping option when placing your order.

It varies depending on the product. Please refer to each product page for the estimated shipping schedule.

The delivery company will be Yamato Transport. Your order will be delivered either by courier service or Nekoposu mail.

The items you purchased will be carefully packed in a case with cushioning material before delivery.
*Please note that due to thickness restrictions for Nekoposu delivery, packaging may be simplified.

Yes, we also offer international shipping.
Shipping will be via international parcel. Shipping costs vary depending on the region and product weight.
We will contact you via email after confirming your order.
However, please note that shipping may not be possible to certain regions, or shipping fees may vary. Thank you for your understanding.