Please check your e-mail settings.
In addition to the automatic email that is sent immediately after an order is placed, we always send an "Order Confirmation and Thank You" email within the next business day after an order is placed.
When you place an order, we will send you important information regarding payment, etc. If you do not receive an email, please contact us.
Customers using free email such as hotmail, yahoo mail, Gmail, etc., and customers using mobile email addresses may inform us that they are not receiving our emails correctly, or that their order confirmation email or shipping email is returning with an error from the destination server.
In addition, many customers, especially those registered with ezweb, have reported that they have not received e-mails from us.
It seems that ezweb may not be able to receive e-mails even if they are sent from addresses that are not problematic due to spam settings on the ezweb server side, etc.
Please check your e-mail settings and make sure that you can receive e-mails from [firstname.lastname@example.org].
Please check your "Junk Mail Folder" to see if the email has been sorted into this folder.
If you are having trouble receiving our e-mails, please contact us through our contact form or by phone.
Yes, it is possible.
Please indicate in the "Correspondence" field that you wish to receive a delivery note or a receipt, as well as the name of the person to whom the receipt should be addressed and the proviso.
A receipt will be included in the package.
Subject to product availability, changes may be made.
Please contact us by 3:00 p.m. on the business day before the scheduled shipping date.
No changes can be made after that time, so please contact us as soon as possible.
Please be sure to contact us if the person who placed the order is different from the transferring bank account holder.
Failure to contact us will cause a delay in shipping as we will not be able to confirm your payment.
Some payment methods may be able to be changed.It is possible to change to cash on delivery (additional handling fee required), bank transfer, or postal transfer (transfer fee to be borne by the customer).Credit card payment changes are not accepted.If you wish to change your order, please cancel your order and place a new order.
Please contact us by e-mail or phone so that we can process your order cancellation.
If you purchase multiple items in one purchase at our store, we will ship as soon as all items are available.
Please place a separate order for items that you are in a hurry to order, as it will take longer to receive them.
We accept returns of damaged or quality defects or wrong image of the product.Please call or email us first within 7 days of arrival.In the case of returns due to image errors, etc., return shipping costs will be borne by the customer.Please understand that we are not responsible for any loss or damage to your property.
When ordering, please enter your desired length including fittings in the correspondence column.
However, an additional fee will be charged for extending the length, so please inquire in advance.
※If you want to shorten it, it can be changed free of charge.
The rhodium treatment is applied to prevent discoloration.
In the unlikely event that you receive an item that is defective or different from the item you ordered upon arrival, we will promptly return or exchange it.Please contact us by e-mail within 7 days of receiving the product with your name, product name, and the reason for return/exchange.Requests for returns or exchanges for customer reasons must also be made within 7 days of receipt of the merchandise by e-mail with your name, product name, and the reason for the return or exchange.
In the event of an exchange or return for the customer's convenience, the actual costs of return shipping and handling will be borne by the customer.
The same applies to items with free shipping or if shipping was free due to the amount of the purchase.
Please note that we cannot accept your order if we cannot confirm its arrival within 7 days after you contact us.
In either case, we will contact you shortly regarding the return method and procedures.
After removing it, wipe off any sweat or oil with a soft cloth before putting it away in the case.
Yes, it is possible.
When you place an order, there is a procedure that asks for your delivery address.
In principle, we do not enclose a delivery note with the amount of your order.
Unless otherwise specified, no wrapping is provided even if the recipients are different.
If wrapping is required, please specify wrapping when ordering.
It varies depending on the product. Please refer to the estimated shipping schedule on each product page.
The delivery company is Yamato Transport. We will deliver by either home delivery service or Nekoposu delivery service.
Your purchase will be carefully packaged in a case with cushioning material before delivery.
※For Neko Posu delivery, the packaging may be simplified due to thickness restrictions.
Yes, we also offer international shipping.
We ship by international parcel. Shipping costs will vary depending on the region and weight of the item.
We will contact you by e-mail after confirming your order.
However, shipping may not be possible in some areas or shipping charges may vary. Please understand.
Pearls are guaranteed to be of a certain quality, and not all pearls are of the same quality.
Among cultured pearls, those of better quality are priced higher.
Length change is possible. Shortening is free of charge.
There is a pull-down for changing the length at the top of the shopping cart on the product page.
Please select that option and place your order.
We will do our best to accommodate your request.
When ordering, please indicate in the comments box that you would like "more pink" or "less pink".
Pearls are naturally formed, so there are individual differences.
Therefore, it may be difficult to fulfill your request, but we will do our best to deliver a product that is as close to your request as possible within our inventory.
If you prefer white pearls with less pinkish tint, we also recommend purchasing "non-tinted flower pearl pearls".
Of course, you can use it.
Please choose whether you prefer a toned or non-tone color, depending on whether you prefer a white-pink or natural white color.