Product Delivery Time

We usually ship within 1 to 3 weeks after receiving your payment. However, it may be delayed if it is out of stock or during a busy period.
The delivery method will be delivery processing (Yamato Transport).
It is also possible to hand over the product directly at store, so in that case please contact us via email or phone.

Handling of Defective Products

In the unlikely event that a defective product or a different product arrives, we will replace or repair it with free shipping.
Please contact us via email within 7 days after the product arrives with your "name", "product", and "details of the replacement/ repair". We apologise for your inconvenience.
* If the item cannot be exchanged due to inventory reasons (limited items, etc.), a refund will be given.
Even after 8 days or more since the arrival of product, we will replace or repair it free of charge at the customer's expense within half a year from the date of the warranty.
We will bear the shipping cost for delivering replacement/ repaired products.

About Returns

For returning products due to customers will, such as it being different from what you have imagined, please be sure to inform us of your "name", "product", and "reason for return" via email within 7 days after the product arrives.Customers are responsible for the shipping fee when returning the product.
However, we cannot accept returns if any of the following situations apply.
● Situations we cannot accept returns
・ Products that have already been delivered for more than 8 days
・ Products that customers have used
・ Products that have been stained or damaged by the customer
・ Products processed by customers
・ Group purchasing products, auction products (excluding defective products)
・ Products customized to your size, such as rings
・ Products that have been requested to PS-process by the customer

Payment Method and Payment Time

You can use the following payment methods.
For more information, please see our Shipping and Payment Methods page.

【Credit Card】
Available cards are as follows. All card companies accept lump-sum payments.
JCB / Master / VISA / AMEX
If your credit card does not pass the screening, you will have to choose another payment method or let us know your correct credit card data. We will inform you in detail.
* We use an SSL encryption system for security.
The card number will be encrypted and sent. Please be assured.

【Bank Transfer】
Bank Transfer Destination
Sumitomo Mitsui Banking Corporation Osaka Head Office Sales Department Ordinary 3343049
カ）ダブルエスピー

* The transfer fee will be borne by the customer.
Please transfer to the account above.
After confirming the payment, we will send you a payment confirmation email. Then, we will ship the item as soon as it is ready.
Please note that if you do not make a payment within 8 days, it may be considered as a cancellation.

【Postal Transfer】
Postal Transfer Destination
14040-24994971 株式会社ダブルエスピー

* Customers are responsible for the transfer fee.
Please transfer to the above account. It will be "Paruru remittance". It is recommended for those who have a Paruru account as the fee is low and payment can be confirmed quickly.
We will send you a payment confirmation email as soon as the payment is confirmed (checked in the morning and evening). Then, we will ship the item as soon as it is ready.
Please note that if you do not make a payment within 8 days, it may be considered as a cancellation.

[Cash on Delivery] [Contractor] Yamato Transport (Kuroneko Yamato)
A cash on delivery fee will be charged separately. (Please refer to the table below for cash on delivery fees.)
Please pay the price to the person of delivery when you receive the item.
At our shop, we use cash on delivery by Kuroneko Yamato for regular products as a cash on delivery company.
Please note that the cash on delivery company may change depending on the product.

[Cash on delivery fee table]
(This fee includes consumption tax for cash on delivery fee)
■ Total product price: Cash on delivery fee
~ 10,000 yen: 330 yen
10001 to 30,000 yen: 440 yen
30001 to 100,000 yen: 660 yen
100001 to 300,000 yen: 1100 yen

Necessary charges other than the product price

Necessary charges other than the product price

• Consumption tax (10%)
• Shipping (For details, see the page about shipping and payment methods.)
• If you choose cash on delivery as your payment method, you are responsible for paying cash on delivery fee.
• If you have selected a bank transfer fee as the payment method, you are responsible for paying the bank transfer fee at the time of transfer.

Application Expiration Date

Please note that if you do not make a payment within 8 days, it may be considered as a cancellation.

Others

This shop uses the online shop server provided by TEMONA Co., Ltd.
The submission form is compatible with SSL (Secure Sockets Layer), which hides the entered information and protects the communication between the server and your computer.
Important credit card information will be sent to the payment server operated by TEMONA Co., Ltd. in an SSL-encrypted state, and will be deleted as soon as authentication is completed.
It does not remain on the personal computer managed by our company.