Shopping Guide
SHOPPING GUIDE Shopping Guide
- About Shipping Cost
- About Wrapping
- About Packing and Delivery
- About Payment
- About Returns and Exchanges
About Shipping Cost
Free shipping all over Japan!
We will also ship to Hokkaido, Okinawa and some remote islands with free shipping.
About Wrapping
The watch will be delivered in a MARLENA logo box with a gift bag, brand catalog and warranty card.
Please add this to your cart if you wish.
The shape and size of the jewelry case may vary depending on the item.
About Packing and Delivery
About Packing
We will send it by wrapping it tightly with a cushioning material in order to avoid damage.
Please be assured that we will replace it if it was damaged due to an accident during transportation.
About Shipping
After confirming payment (for bank transfer and postal transfer), we will ship as soon as it is ready.
| Credit card/ cash on delivery payment | Shipped within 3 business days from the day the order confirmation email has been sent |
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| Postal transfer/ bank transfer | Shipped within 3 business days from the day of payment confirmation
(It will take about an additional week around long holidays) |
However, if it is out of stock (excluding limited items), you may have to wait for about 3 weeks.
We will notify you by email confirming your order. Thank you for your understanding.
About Delivery
[Contractor] Yamato Transport
[Remarks] We will deliver it by home delivery service.
* Even if the delivery date and time is specified, it may not be possible to deliver on the desired date depending on the payment time.
* For urgent orders, please check the shipping date by email or phone before ordering.
| Specifiable time | Morning / 14:00 to 16:00 / 16:00 to 18:00 / 18:00 to 20:00 / 19:00 to 21:00 |
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However, if it is out of stock (excluding limited items), you may have to wait for about 3 weeks.
We will notify you by email confirming your order. Thank you for your understanding.
Overseas shipping
We can also ship overseas.
However, we cannot ship items with a purchase amount exceeding 300,000 yen.
If you wish to use this service, please select "International Parcel" as your shipping service.
Please fill in your international shipping address and phone number accurately.
We will confirm the contents of your order and send you an e-mail with the total amount of the merchandise and the shipping charges for international shipping recalculated.
◆ Delivery method
International parcel (POSTAL PARCEL) 7-8 days
Date and time cannot be specified for international shipments.
◆ Shipping fee
Shipping charges are not fixed at the time of order.
After we receive your order, we will inform you of the total amount of the product price and shipping charges by e-mail.
In principle, we do not inform you by phone or fax, so please make sure that you have received the e-mail.
・ Please be sure to confirm that you have received the e-mail.
・ Please note that we do not accept cash on delivery.
◆ Delivery days
International parcel (POSTAL PARCEL) 7-8 days
About payment
Choose from a variety of payment methods.
How to choose online payment or credit card payment
(1) After selecting items in the cart page, click "Proceed to Purchase".
(2) After filling in your contact and shipping addresses, click Proceed to Payment Method Selection.
(3) After confirming that the contact and shipping addresses are correct, click "Proceed to Payment".
(4) Select a payment method (online payment, credit card, etc.) and click "Pay Now".
For Pay Pal
The following cards are available.
PayPal allows you to pay from your bank account in addition to debit and credit cards, so you can enjoy online shopping with peace of mind.
For Amazon Pay
You can order using your address and credit card information registered with Amazon.co.jp. An Amazon.co.jp account is required to use this service.
PayPay (online payment)
You can use your PayPay balance to pay for online shopping.
Rakuten Pay
Rakuten Pay is a service that allows registered Rakuten members to make online payments at sites outside the Rakuten Group with ease, security, and savings. With Rakuten Pay, you can smoothly make payments using your regular credit card information and use or earn Rakuten Points.
Click the "Pay with Rakuten ID" button on the order confirmation screen to complete the payment procedure on the Rakuten Membership page. To use Rakuten Pay, you need to register your credit card in your Rakuten Membership information.
To check your Rakuten Pay history and Rakuten Points usage, please check the automatic email sent by Rakuten or your Rakuten Pay history.
Credit card
The cards handled are as follows
SSL encryption system is used for your peace of mind. Your card number is encrypted before transmission. Please rest assured.
For bank transfers
| Postal transfer destination | 14040-24994971 株式会社ダブルエスピー |
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* The transfer fee will be borne by the customer.
Please transfer to the account above.
It is recommended for those who have a Japan Post Bank transfer account or general account because the fee is low and payment can be confirmed quickly.
We will send you a payment confirmation email as soon as the payment is confirmed (checked in the evening).
Then, we will ship the item as soon as it is ready.
Please note that if you do not make a payment within 8 days, it may be considered as a cancellation.
About Returns and Exchanges
In the unlikely event that a defective product or a different product arrives,
we will replace or repair it with free shipping.
Please contact us via email within 7 days after the product arrives with your "name",
"product", and "details of the replacement/ repair". We apologise for your inconvenience.
* We will bear the shipping cost for delivering replacement/ repaired products.
● Products that cannot be returned or exchanged
・ Products that have already been delivered for more than 8 days
・ Products that customers have used
・ Products that have been stained or damaged by the customer
Request for returns or exchanges due to customer's preferences.
Please return to us within 7 days of the arrival of the product if the product is not defective and still wish to return it.
Customers are responsible for the shipping costs.
In either case, we will get back to you with information on the return method and procedure.
Customer Support Business Ours
Mon-Fri 11: 00-18: 00 * Closed days: Saturdays, Sundays, and holidays, summer holidays, year-end and New Year holidays (contact us for details)
Contact Information
Email: enwsp@wspcorp.jp
Phone: 0120-806-315 (toll free number)
Return Address for Exchange / Return
542-0081 4-12-12 Minamisenba, Chuo-ku, Osaka-shi, Osaka Nissei Shinsaibashi West 10th floor WSP enwsp Co., Ltd. To customer support