Shopping Guide
About Shipping Fees
Free shipping nationwide in Japan!
We offer free shipping to Hokkaido, Okinawa, and some remote islands as well.
About Packaging
Gift Wrapping
Your order will be delivered in a MARLENA logo box, complete with a gift bag, brand catalog, and warranty card.
For customers who wish, please click hereCartPlease add it.
*The shape and size of the jewelry case may vary depending on the item.
Standard Packaging
We will deliver your order in a MARLENA logo pouch or box.
*Gift bags (paper bags) are not included.
About Packaging
We will carefully wrap it with cushioning material, so there is no need to worry about damage.
Please rest assured that we will replace the item even if it is damaged due to an accident during transportation.
About Shipping
After confirming your payment (for bank transfers and postal transfers), we will ship your order as soon as it is ready.
| Credit Card and Cash on Delivery Payment | Shipment within 3 business days from the order confirmation email date |
|---|---|
| Postal Transfer / Bank Transfer | Shipping within 3 business days from the payment confirmation date (If a long vacation is involved, please allow approximately one additional week beyond the above timeframe.) |
However, please note that if the item is out of stock (excluding limited edition products), it may take about three weeks for delivery.
We will notify you in the order confirmation email. Please be advised in advance.
About Shipping
[Carrier] Yamato Transport
[Note] Delivery will be made by courier service.
*Please note that even if you specify a delivery date and time, we may not be able to deliver on your requested date depending on the timing of your payment.
*If you need your order quickly, please check the shipping date by email or phone before placing your order.
| Available Time Slots | Morning / 2:00 PM–4:00 PM / 4:00 PM–6:00 PM / 6:00 PM–8:00 PM / 7:00 PM–9:00 PM |
|---|
However, please note that if the item is out of stock (excluding limited edition products), it may take about three weeks for delivery.
We will notify you in the order confirmation email. Please be advised in advance.
International Shipping
We also offer international shipping.
However, items with a purchase amount exceeding 300,000 yen cannot be shipped.
If you wish, please select "International Parcel" in the delivery service options.
Please ensure that the overseas shipping address and phone number are entered accurately.
We will review your order and send you an email with the recalculated total amount, including the product price and international shipping fees.
◆Shipping Methods
・International Parcel (POSTAL PARCEL) 7–8 days
Overseas shipping does not allow for date and time specifications.
◆Shipping Fee
Shipping costs are not finalized at the time of order placement.
After we receive your order, we will send you an email with the total amount, including the product price and shipping fees.
Please note that, as a general rule, we do not provide information via phone or fax, so please be sure to check that you have received our email.
・This item is not eligible for our free shipping service.
Please note that cash on delivery is not available.
About Payment
You can choose from a variety of payment methods.
How to Choose Online Payment or Credit Card Payment
① After selecting a product on the cart page Proceed to Checkout Click
② After entering your contact information and shipping address Proceed to payment method selection Click
③ After confirming that the contact and shipping addresses are correct Proceed to PaymentClick
④ Payment Methods (Online Payment, Credit Card, etc.)Select and click "Pay Now"
In the case of PayPal
PayPal allows you to pay not only with debit and credit cards but also directly from your bank account, so you can enjoy online shopping with peace of mind.
In the case of PayPay (online payment)
You can use your PayPay balance to pay for online shopping.
In the case of Rakuten Pay
Rakuten Pay is a service that allows registered Rakuten members to make online payments easily, securely, and advantageously on sites outside the Rakuten Group. By using Rakuten Pay, you can smoothly complete transactions with your usual credit card information, and you can also use or earn Rakuten Points.
On the order confirmation screen, please click the "Pay with Rakuten ID" button and complete the payment process on the Rakuten member page. To use Rakuten Pay, you need to have a credit card registered in your Rakuten member information.
Please check your Rakuten Pay usage history and Rakuten Point usage through the automated emails sent by Rakuten or by viewing your Rakuten Pay usage history.
In the case of credit cards
The accepted cards are as follows.
In case of bank transfer
| Bank Transfer Details | Sumitomo Mitsui Banking Corporation Osaka Head Office Sales Department Ordinary Account 3343049 Ka) Double SP |
|---|---|
| Japan Post Bank Transfer Details | Store Name: 408 (Yon Zero Hachi) Store Number: 408 Account type: Ordinary deposit Account number: 2499497 |
*Bank transfer fees are the responsibility of the customer.
Please transfer the payment to one of the above accounts.
Once your payment has been confirmed, we will send you a payment confirmation email. After that, we will ship your order as soon as it is ready.
If payment is not received within 8 days, please note that your order may be canceled.
In the case of postal transfer
| Postal Transfer Destination | 14040-24994971 Double SP Co., Ltd. |
|---|
*Bank transfer fees are the responsibility of the customer.
Please transfer the funds to the above account.
The fees are low, and payment confirmation is quick, so we recommend this for those who have a Japan Post Bank transfer account or a general account.
We will send a payment confirmation email as soon as your payment is confirmed. (We check in the evening.)
We will ship the product as soon as it is ready.
Please note that if payment is not received within 8 days, your order may be canceled.
For cash on delivery
- Carrier: Yamato Transport (Kuroneko Yamato)
A separate cash on delivery fee will be charged.
Please pay the delivery person upon receiving the product.
For cash on delivery, we usually use Yamato Transport for regular products.
Please note that the cash-on-delivery service provider may be changed depending on the product.
Cash on Delivery Fee
| Total Product Price | Cash on Delivery Fee |
|---|---|
| ~ 9,999 yen | 330円 |
| ¥10,000 to ¥29,999 | 440円 |
| 30,000 to 99,999 yen | 660 yen |
| 100,000 to 300,000 yen | 1,100 yen |
About Returns, Exchanges, and Repairs
In the unlikely event that the delivered product is defective, differs from your order, or does not match your expectations, we will promptly handle returns and exchanges.
We kindly ask that you contact us by email within 7 days of receiving the product with your "name," "product name," and "reason for return or exchange."
In any case, we will get back to you with instructions on the return method and procedures.
*For returns or exchanges requested due to customer preference, please note that the shipping costs will be borne by the customer.
■ Items That Cannot Be Returned or Exchanged
・Products delivered more than 7 days ago
・Products that have been used once by the customer
・Products damaged or soiled by the customer
・Custom order with specified size
■About Repairs
- Within 7 days of product arrival: free repair service, shipping costs covered by us
・More than 8 days but less than 6 months after product arrival… Repair cost free, shipping fee borne by customer
・More than 6 months after product arrival... Repair costs apply, shipping fees borne by the customer
* Damage caused by incorrect use by the customer or the condition of the product may incur a fee.
* Depending on the shape and damage condition of the product, free repairs may be possible.
■ Customer Support Hours
Monday to Friday 11:00 AM to 6:00 PM *Closed on Saturdays, Sundays, public holidays, summer holidays, and New Year's holidays (For details, please check our website)
■ Contact Information
Email: enwsp@wspcorp.jp
Phone: 0120-806-315(Toll-free number)
■ Return Address for Exchanges and Returns
10th Floor, Nissay Shinsaibashi West, 4-12-12 Minamisemba, Chuo-ku, Osaka City, Osaka 542-0081
WSP Corporation Customer Support