Frequently Asked Questions

Please check your email reception settings.
In addition to the automatic email sent immediately after your order,
we will definitely send you an email titled "Order Confirmation and Thank You" within the next business day after your order.
Since we send important information regarding payment and other matters during your order,
if you do not receive the email, we kindly ask you to contact us.

(Note)
Customers using free email services such as hotmail, yahoo mail, or Gmail,
as well as those using mobile email addresses, may sometimes report that our emails are not being delivered properly.
There may also be cases where order confirmation emails or shipping emails are returned with errors from the recipient's server.

Additionally, we have received numerous reports from customers registered with ezweb that they have not received emails from us.
It seems that emails sent from addresses that should not have issues due to spam settings on the ezweb server may still not be received.
We apologize for the inconvenience, but please check your email settings and
set it to receive emails from 【enwsp@wspcorp.jp】.
Emails may also be sorted into the 《Spam Folder》, so we kindly ask you to check once again.
If you do not receive our emails, please contact us via the inquiry form or
call us for assistance.
Tel: 0120-806-315

Yes, it is possible.
Please indicate in the communication field whether you would like an invoice or a receipt, along with the name and description for the receipt.
We will include the receipt with your delivery.

Depending on the availability of the product, changes may be possible.
Please contact us by 15:00 on the business day before the scheduled shipping date.
Changes cannot be made after that, so please contact us as soon as possible.

If the orderer and the name of the bank transfer differ, please be sure to contact us.
If you do not contact us, we will not be able to confirm your payment, which may cause a delay in shipping.

Depending on the payment method, changes may be possible. It is possible to change to cash on delivery (additional fees apply), bank transfer, or postal transfer (transfer fees are the customer's responsibility). Changes to credit card payments cannot be accepted. If you wish to make a change, please cancel your order and place a new order.
Order cancellation processing will be handled by our store, so please contact us by email or phone.

For multiple purchases in a single transaction at our store, all items will be shipped as soon as they are all ready.
Items that are made to order may take some time to deliver, so please place separate orders for items that are needed urgently.

If there is damage to the product or any quality issues, or if you wish to return the item due to a difference in image, we will accept returns. Please contact us by phone or email within 7 days of arrival. In the case of returns due to differences in image, you will be responsible for the shipping costs both ways. Thank you for your understanding.

It has been treated with rhodium plating, making it resistant to tarnishing.

In the unlikely event that a defective product or a product different from your order arrives,
we will promptly handle returns and exchanges. Please contact us by email within 7 days of receiving the product with your "Name," "Product Name," and "Reason for Return/Exchange." Additionally, for returns or exchanges due to customer circumstances, please also contact us by email within 7 days of receiving the product with your "Name," "Product Name," and "Reason for Return/Exchange."

In the case of exchanges or returns due to customer circumstances, the actual cost of round-trip shipping and various fees will be borne by the customer.
This also applies if the product was originally shipped for free or if shipping was free due to the purchase amount.

Please note that if we do not confirm the arrival within 7 days of your contact, we will not be able to accept it.
In either case, we will provide guidance on the return method and procedures in response.

After removing, please wipe off sweat and oil with a soft cloth before storing it in the case.

Yes, it is possible.
There is a procedure to ask for the delivery address at the time of your order, so please fill it out and place your order.
Please rest assured that we do not enclose delivery notes or similar documents that state the amount of the ordered products as a general rule.
Unless otherwise specified, we do not provide wrapping even if the delivery address is different.
If you need wrapping, please specify it when placing your order.

It varies by product. Please refer to each product page for the estimated shipping schedule.

The delivery company will be Yamato Transport. We will deliver using either the courier service or the Nekoposu service.

The items you purchased will be carefully packaged with cushioning material in a case and delivered to you.
*Please note that for Nekoposu shipping, it may be packaged simply due to thickness regulations.